Policies
Refund & Returns Policy
Easy returns for damaged, defective or wrong items, and size exchanges within 7 days.
Last updated: 3 November 2026
We want you to love your order. If something is not right, this policy explains how we put it right. It applies to all orders placed on fabricsvalley.com.
At a glance
- 7 days from delivery to ask for a return or exchange.
- Damaged, defective or wrong item? We replace it or refund you in full, and we pay the return delivery.
- Wrong size? Exchange it for another size of the same product.
- Refunds are sent by bKash or Nagad within 7 working days after we receive the returned item.
What you can return or exchange
- Damaged or defective products, for example torn fabric, stains or faulty stitching present when the parcel arrived.
- Wrong products: a different design, colour, size or item from what you ordered.
- Wrong size for your bed: you can exchange the product for another size of the same product, if it is available.
To be accepted, your request must be made within 7 days of delivery, and the product must be unused, unwashed and not altered, returned with all its parts (for example the pillow covers that came with a bedsheet set), its original packaging and any tags.
What we cannot accept
- Returns because you changed your mind or no longer want the product.
- Products that have been used, washed, altered or damaged after delivery.
- Products returned without their parts, packaging or tags.
- Requests made more than 7 days after delivery.
Small differences in colour between the product and our photos, caused by screen settings or lighting, are not considered defects.
Check your parcel at delivery
Please check your parcel when it arrives. If the package is clearly damaged or has been opened, you can refuse it and contact us straight away. Because you pay on delivery, you do not pay for a parcel you refuse for this reason.
How to request a return or exchange
- Contact us within 7 days of delivery with your order number, the phone number used for the order and the reason for the return.
- Send clear photos of the product and packaging if it is damaged, defective or wrong. An unboxing video helps us resolve it faster, if you have one.
- Wait for our reply. We check your request and tell you how to send the product back.
- Pack the product securely, preferably in its original packaging, with all its parts.
- We inspect the returned product and then send your replacement or exchange, or your refund.
Please do not send a product back before we have confirmed your request.
Return delivery charges
- Our mistake (damaged, defective or wrong product): we pay the delivery charge to return it and to send you the replacement.
- Size exchange: the delivery charges for sending the product back and for sending the new size are paid by you.
Refunds
- When we refund: if your product was damaged, defective or wrong and you prefer a refund or no replacement is available, or if the size you need for an exchange is not available.
- How: by bKash or Nagad to the mobile number you give us. As all orders are paid in cash on delivery, we cannot refund to a bank card.
- When you receive it: within 7 working days after we receive and check the returned product.
- How much: the full price you paid for the product. If the return was our mistake, any delivery charge you paid is refunded too.
Cancelling an order
You can cancel your order free of charge before it is sent out. Just contact us with your order number as soon as possible. Once the order has been sent, it can no longer be cancelled, but you can still use this policy if the product is damaged, defective or wrong.
Need help with a return?
Contact us with your order number and we will be happy to help:
- The message form on our Contact page
